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Managed NOC & IT Help Desk

 

Overview

As businesses become more reliant on digital technologies to drive growth and innovation, they need to be uninterrupted and having high performance. SecHorizon’s “Managed NOC & IT Help desk” empower your organisation to achieve that seamlessly through our Global Tools, ISO/IEC20000-1 Processes & Certified/highly skilled professional.

SecHorizon’s Global NOC, enabled through all state-of-the-art Tools, Automation, Analytics, provides single pen dashboard view for all of your digital technologies – Hybrid Cloud, Datacenter, Enetrprise network, Digital workspace and Applications.

Asset Management, both Hardware asset and Software Asset management, service is part of our ITSM delivery portfolio, where our high skilled Asset management professionals track your all IT assets and license compliance using Global standard tools.

What is Managed NOC?

Managed NOC provides end-to-end Network Operation Center solution that includes all required monitoring tools- Availability Management, Performance Management, SLA Management…all as per Global Standard

Sechorizon managed NOC provides 24x7x365 Network & IT Help desk operation, by a single windows solution through combination of People-Process-Technology under one umbrella, that takes care of health/SLA of your IT as per business requirement.

Services Include

Availability Monitoring
Cloud, Datacenter, Network, Applications/URL, Storage, Database
Performance Monitoring
Cloud, Datacenter, Network, Applications/URL, Storage, Database
IT Service Management
Reports & Dashboard
IT Asset Management
HAM & SAM
SLA Management
 
IT Help Desk and remote technical support
 

SecHorizon's Managed NOC- Service Delivery Approach

SecHorizon uses Process driven Templates to onboard your IT onto our Managed NOC & IT-Helpdesk in 2 weeks’ time. :

01

Scoping and Planning

We work with you to define the scope of Managed Service delivery and Produce the Plan.

02

Information Gathering

We gather details through Ai Enabled scanning tool about your IT Landscape and onboarding those onto our Managed NOC platform…including any Integration that is needed

03

Configuration

Our Ai-Enabled Tool coupled with NOC Experts would complete the required configuration of our platform for your service delivery

04

Testing & Go-live:

Run a Test Operation and produce result/reports with you before going 24x7x365 Run Operation…as seamless delivery.

05

Dashboard and Reporting

You provide Single Pen Dash board for you to view as required and Provides all agreed reports – On SLA management, Incident Analysis, IT Performance, Availability report, etc.

SecHorizon Differentiator

  • Expert Team: Our NOC & IT-Help desk team are all Trained/Certified in ITIL/ISO2000 process and Tools that we use.
  • Tools: Use of Global Standard NOC Tools like ManageEngine OP Manager and ManageEngine Service-Desk Professional. We are ManageEngine certified MSP partner since last 5 years.
  • Process/Certifications: We are ISO 20000 certified for IT Service Management and also team are OEM tool certified.
  • Zero Down Time Service: Our Cloud hosted service and multilocation NOC ensures Zero service discontinuity while providing 24x7x365 NOC service.
  • Single Window Dashboard for end-to-end IT landscape: Our NOC and IT Help Desk provides you a single window dashboard for entire IT Landscape – be it On Prem IT, Hybrid Cloud, Distributed SDWAN, remote Offices….all in Single Pen.
 Benefits of Managed NOC & IT-Help-Desk:
  • You get all services required without having to taking the pain of several Tools evaluation, long time for procurement & Implementation, Process evaluation.
  • Not to take the challenge of hiring and retaining the Skilled resources, Geeting them trained and retaining them.
  • Getting the Service start in unimaginable short time (Just 2 weeks).
  • Meet compliance requirements and 24x7x365 service guarantee as per your Business requirement.
  • Viewing all KPIs through Single Window Dashboard to address Business continuity.

Get Started with SecHorizon Managed NOC & IT Help-Desk

Contact us today for a consultation and discover how SecHorizon's Managed NOC & IT Help-Desk services can enhance your business productivity.
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