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Managed NOC & IT Help Desk

 

Overview

Optimize your Digital Infrastructure availability through 24x7x365 Performance and Availability monitoring through SecHorizon’s Global NOC. As businesses become more reliant on digital technologies to drive growth and innovation, they need to be uninterrupted and having high performance.

SecHorizon’s Global NOC, enabled through all state-of-the-art Tools, Automation, Analytics, provides single pen dashboard view for all of your digital technologies – Hybrid Cloud, Datacenter, Enetrprise network, Digital workspace and Applications. Our ISO/IEC 20000-1 certified NOC, having all trained/certified skilled professionals, provides a world class NOC and ITSM service. We also provide NOC & IT-Help Desk as-a-service, with comprehensive tools and process platform and supported by all trained/certified professional.

Asset Management, both Hardware asset and Software Asset management , service is part of our ITSM delivery portfolio, where our high skilled Asset management professionals track your all IT assets and license compliance using Global standard tools.

Services Include

Availability Monitoring
Cloud, Datacenter, Network, Applications/URL, Storage, Database
Performance Monitoring
Cloud, Datacenter, Network, Applications/URL, Storage, Database
IT Service Management
Reports & Dashboard
Asset Management
HAM & SAM
SLA Management
 
IT Help Desk and remote technical support
 

SecHorizon Differentiator

  • Expert Team: Our NOC & IT-Help desk team are all Trained/Certified in ITIL/ISO2000 process and Tools that we use.
  • Tools: Use of Global Standard NOC Tools like ManageEngine OP Manager and ManageEngine Service-Desk Professional. We are ManageEngine certified MSP partner since last 5 years.
  • Process/Certifications: We are ISO 20000 certified for IT Service Management and also team are OEM tool certified.
  • Zero Down Time Service: Our Cloud hosted service and multilocation NOC ensures Zero service discontinuity while providing 24x7x365 NOC service.
  • Single Window Dashboard for end-to-end IT landscape: Our NOC and IT Help Desk provides you a single window dashboard for entire IT Landscape – be it On Prem IT, Hybrid Cloud, Distributed SDWAN, remote Offices….all in Single Pen.
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